## Notes from 26 May 2025 [[2025-05-25|← Previous note]] ┃ [[2025-05-27|Next note →]] I came across France’s _[Public Services Barometer](https://www.vie-publique.fr/en-bref/298893-barometre-des-services-publics-69-des-usagers-globalement-satisfaits)_, a survey of 25,000 users (including 500 people who are not comfortable with digital tools) that measures satisfaction across 19 public services. The latest results show that **69 %** of users are generally satisfied, with schools (81 %), public hospitals (80 %) and the gendarmerie (78 %) at the top. The survey also highlights that the quality of the interaction with service agents is the main driver of satisfaction. I’m convinced that **any serious plan to reform the state** should include a similar barometer as part of its data backbone. Tracking citizens’ views over time (and using those ratings in civil-servant performance reviews) would create a clear feedback loop. It must cover every service, not just digital ones. In Chile, there’s another model: the [Sistema de Calidad de Servicio y Experiencia Usuaria](https://satisfaccion.gob.cl/). Right after users complete an online service, they’re invited to give feedback. This real-time approach delivers fresh insights and could work alongside France’s periodic survey to give a fuller picture of public-service quality.