## Notes from 06 August 2025 [[2025-08-05|← Previous note]] ┃ [[2025-08-07|Next note →]] This [week brought](https://www.vie-publique.sn/actualites/199/agenda-national-transformation-service-public?fbclid=IwY2xjawMAHilleHRuA2FlbQIxMABicmlkETFKdHdsck90SU4yd0Eza1FRAR5QOuEe5fUazbVj8unkLvl6-36ySmW5g_PgpTgyyMIgYo1fECT7Lp70S2QAVA_aem_Oktusa_6zRuYJLpnZHkKNw) some news on Senegal’s public service reform process. The government officially submitted the _[Agenda national de Transformation du Service public 2025-2029](https://cms.vie-publique.sn/assets/a209046c-30f8-4513-ba8f-e21769e05c8d/agenda-national-transformation-service-public.pdf)_ to the Prime Minister. This roadmap is the outcome of the _Concertations Nationales sur la Réforme du Service Public (COREF)_, a series of consultations held between January and May 2025. These included regional sessions in all fourteen regions, thematic consultations, and a digital platform designed to engage citizens, including members of the diaspora. Regarding civil service reform, the agenda proposes a shift from “personnel administration” to transformational HR. It promises a new public service statute, a strategic HR policy, and professionalized HR directorates in all ministries, alongside performance-linked pay, continuous training, and annual leadership forums. The implementation strategy also includes some interesting ideas. A _Conseil National pour la Modernisation de l'Administration Publique (CNMAP)_, chaired by the Prime Minister, is set to steer the reforms, while a “delivery unit” (_Unité de Coordination et de Suivi des Réformes_) will track performance. A dedicated _Transformation Fund_ (FIT) will channel funding to priority projects. The [COREF report (not yet public)](https://www.fonctionpublique.gouv.sn/?Lancement-officiel-des-Concertations-nationales-pour-la-reforme-du-Service) flagged the usual pain points citizens face when interacting with public services: slow turnaround times, redundant paperwork, informal fees, accessibility gaps, and [new forms of “digital” corruption](https://www.seneplus.com/economie/secteur-publiccorruption-cout-du-service-et-delais-ces). These findings aren’t unique, but Senegal’s decision to ground the agenda in user experience is commendable, recalling France’s _[Baromètre des services publics](https://www.vie-publique.fr/en-bref/298893-barometre-des-services-publics-69-des-usagers-globalement-satisfaits)_ or [Chile’s UX scorecards](https://satisfaccion.gob.cl/) for digital services. We need more of this approach: structured, recurring feedback that feeds directly into policy design. These mechanisms may not be traditional forms of participation, but they provide crucial insight into how services are actually perceived. This is an approach that should be adopted more widely—consistently and across all sectors.